Refund policy
Last updated: 26 September 2026
Not happy with your pass? Ask for a full refund within 14 days of your purchase. No reason needed, even if you have used it.
How to ask for a refund
Email [email protected] within 14 days of your purchase, from the email address you used to pay, or mention that address in your message. A short message such as “Please refund my pass” is enough.
What happens next
- We confirm your refund within two working days.
- The full amount goes back to the payment method you used. Depending on your bank, it can take 5 to 10 days to appear on your statement.
- Your pass ends when the refund is processed.
After 14 days
After 14 days we do not refund passes, except where the law requires it or where the service did not work because of a problem on our side. In that case, write to us and we will find a solution.
Please contact us before disputing a payment
If something is wrong with a payment, email us first. We answer quickly and a refund is faster for you than a bank dispute. A payment dispute automatically suspends the pass while it is under review.
No subscription
The pass is a one-off payment. It never renews and there is nothing to cancel.